Shipping policy

At The Mugwump, we want your order to arrive safely and as quickly as possible. We currently offer shipping within the United Kingdom only.

Shipping Area

We currently ship orders to addresses within the United Kingdom. At this time, we do not offer international shipping.

Order Processing

Orders are typically processed and prepared for dispatch within 2–3 business days after your order is confirmed.

Orders placed on weekends or UK public holidays will begin processing on the next business day.

Delivery Time

After your order has been processed and dispatched, delivery typically takes 3–5 business days.

Total estimated delivery time: 5–8 business days

Please note that delivery times are estimates and may occasionally be affected by courier delays, adverse weather, public holidays, or other circumstances outside our control.

Shipping Charges

Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.

If we offer a free-shipping promotion, the applicable terms and conditions will be displayed on our website or at checkout.

Order Tracking

Once your order has been dispatched, you may receive tracking information by email or through the contact details provided with your order, where tracking is available.

Delivery Address

Please make sure your name, delivery address, postcode, email address, and phone number are entered correctly when placing your order.

The Mugwump cannot be responsible for delays or failed delivery caused by incorrect or incomplete information provided by the customer.

Delayed Deliveries

Although our standard delivery timeframe is 5–8 business days, occasional delays may occur due to circumstances beyond our control.

If your order has not arrived within the expected timeframe, please contact us and we will be happy to assist you.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible with your order details and photographs where appropriate. We will review the issue and help resolve it in accordance with our applicable customer and consumer rights policies.

Contact Us

If you have any questions about shipping or your order, please contact us:

The Mugwump
Phone: +44 191 386 1282
Email: info@themugwump.shop
Address: Durham Family Court Welfare Service, 37 Saddler St, Durham DH1 3NU, United Kingdom

Important Information

Nothing in this Shipping Policy affects your statutory rights as a UK consumer. For online purchases, UK consumers may have cancellation and refund rights in addition to rights relating to faulty, damaged, or incorrectly described goods.